Dear Valued Customers,
Whether you are a brand new client or a long-time customer, I am writing this letter to clarify something my technicians and I sometimes hear while we’re in your homes working on your heating an air conditioning problems. As we’re leaving we hear those gratifying words, “You’re our Hero”.
For over 29 years we have been available 24 hours a day 7 days a week; available to answer questions, provide repair service, and perform regular maintenance to make your furnace and A/C systems last longer, and operate safer, quieter and more efficient. We have listened to your needs. We have made available to you the best quality, lowest cost, heating and air conditioning equipment, when you need it, day or night, weekends and holidays.
As we gained your trust, you asked us to do more. And so, while listening to your problems throughout the years, we have added these services and products to make your life better:
• Dual fuel systems/heat pumps with gas furnaces
• Electronic energy saving thermostats
• Humidifiers, air cleaners, air duct cleaning services and UV lights
• Plumbing service and repair
• Super efficient air conditioning systems with eco friendly refrigerant
• Super 98 % efficient furnaces
• Financing with many options
• Computerized dispatching for our 24 hour service
And our warranties have increased from the original 30 days in 1979 to today’s Davenport standard warranty of 10 years on all parts and 5 years on all labor on equipment installations
Okay, maybe its true we love to deliver above your expectations, we enjoy coming to your rescue to fix a broken furnace or stubborn air conditioner. Maybe when you look at all we do to deliver for our customers, maybe you “COULD” call us Heroes. But nothing could be further from the truth. In fact, we feel YOU are the real HERO! Your Loyalty is not only gratifying but humbling. For over 29 years you have been the HERO to Davenport Service Company.
Your business has provided our employees steady jobs and our families a good living. You’ve given these families their livelihood and we appreciate it. Because of your loyal business, Davenport Service Company has been able to help others. We’ve given you turkeys at Thanksgiving as well as food and toys at Christmas. Without you, our HERO, these needy families would not have had a good and plentiful Christmas.
With the challenging economy we face today, we appreciate your trust, loyalty and business even more than ever. Thank you from everyone at Davenport Service Company. You are truly our HERO.
Mark Davenport
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